Rental Conditions

Terms & Conditions

The conditions below apply to all Drivenet rentals. Please read them carefully before booking. If you have any questions, get in touch and we'll be happy to help.

1.Rates Include

  • All rates are in EUR.
  • VAT.
  • Fully comprehensive insurance.
  • Collision Damage Waiver (CDW) insurance with applicable excess.
  • Passenger insurance for injuries.
  • Unlimited mileage.
  • Theft protection.
  • Vehicle maintenance, servicing, oil and lubricants.
  • 24-hour emergency service. An unnecessary call-out will cost €75.00 plus any other expenses.
  • No hidden costs. The price displayed at the time of booking confirmation is the final rental price payable.

2.Driver's Licence / Age Group

  • Drivers must be at least 23 years old and possess a valid driver's licence for at least three years.
  • A valid national or international driving licence is accepted.

3.Insurance & Excess

  • Rates include Fully Comprehensive Insurance and Collision Damage Waiver (CDW).
  • The applicable excess (deductible) amount for the selected vehicle is displayed in real time throughout the booking process, ensuring complete transparency before your reservation is confirmed.

4.Security Deposit

  • A refundable security deposit by major credit card or cash is required at the start of the rental.
  • The applicable deposit amount for the selected vehicle is displayed clearly during the booking process before your reservation is confirmed.

5.Vehicle Parts, Accessories & Vandalism Coverage

  • Fully Comprehensive Insurance and Collision Damage Waiver (CDW) exclude cover for loss of or damage to vehicle parts, interior components, or accessories resulting from theft, attempted theft, or vandalism.
  • Optional additional protection may be selected at an extra cost, which is clearly displayed in real time during the booking process before your reservation is confirmed.

6.Insurance for Tyres & Windscreen

  • Fully Comprehensive Insurance and Collision Damage Waiver (CDW) exclude cover for damage to tyres, windscreens, and other glass components.
  • Optional Tyre & Windscreen Protection can be selected at an additional cost, clearly displayed in real time during the booking process before your reservation is confirmed.

7.Cross-Bordering & Territorial Restrictions

  • Cross-bordering is not permitted. Vehicles may only be driven within the areas controlled by the Government of the Republic of Cyprus.
  • Insurance coverage is not valid for driving in areas outside the Republic of Cyprus-controlled territory, including the Turkish-occupied area.
  • Any breach of this condition will result in a contractual penalty of €500.

8.Insurance Exceptions (All Insurances)

  • The following damages are charged directly to the client if they occur: damaged tyres; damage to the paint or body (scratches or dents caused by the driver without the vehicle being involved in an accident); loss or damage to keys; damage to the interior (CD player, seats, equipment); scratches from trees or bushes; underside damage; fuel errors; loss of child or baby seats; and loss or damage of the Sat Nav. The client has direct responsibility for such claims and any costs incurred.
  • OFF-ROAD: All insurances exclude damage caused by driving on any loose-surface roads or within the Akamas National Park. Any damage thus caused will be the client's responsibility and a breach-of-contract penalty will apply.
  • Any unreported accident, or any intentional attempt to damage the vehicle, may be interpreted as negligence, and the renter must accept responsibility for any costs incurred. Failure to follow these instructions may invalidate the insurance.

9.Reservations

  • Reservations are taken by car group, not by specific model. The cars listed are examples.
  • We reserve the right to substitute an alternative car when the reserved car is not available.
  • Specific car models are subject to availability at the time of rental.

10.Collection / Delivery

  • 24-hour delivery and collection at Larnaca International Airport and Paphos International Airport.
  • Delivery and collection at all other locations are available during office hours only.

11.Working Hours for Downtown Delivery

  • Monday–Friday: 9:00am–7:00pm
  • Saturday: 9:00am–1:00pm
  • Sunday: Closed

12.Working Hours for Airport Delivery

  • Every day: 24-hour delivery.

13.Payments

  • Rental charges are payable in advance or at vehicle collection, depending on the selected payment option.
  • A valid credit or debit card must be presented where required.
  • We accept major credit and debit cards (AMEX, Electron or Solo cards not accepted).

14.Additional Drivers

  • Available on request.

15.Baby / Child Seat

  • Available on request. We will fit them in the vehicle, but it is the parent's responsibility to ensure the seat is fitted and secure for their child's safety.

16.Booster Seat

  • Available on request.

17.Fuel

  • Fair fuel policy: Full to Full.

18.Traffic Fines

  • All traffic fines are the responsibility of the hirer.

19.Lost Keys

  • Drivenet will charge if key(s) are lost or badly damaged.
  • Note that if the vehicle is stolen and the keys are not returned to the rental supplier, the insurance is deemed void.
  • Please keep an eye on your key(s), as modern cars cannot be stolen without them. Where we state “key(s)”, we mean all types of key and key-card.

20.Late Returns

  • The rental duration is calculated on the basis of indivisible 24-hour periods, starting from the time the vehicle is made available.
  • A 30-minute grace period applies at the end of the rental before a new 24-hour period begins.
  • Clients returning the vehicle more than 30 minutes late will be subject to an extra day's charge.

21.Cancellations & Advance Payment Refunds

  • Advance payments are partially refundable in the event of cancellation, depending on the notice period provided.
  • All cancellations must be submitted by email and received at least 24 hours before the scheduled vehicle collection time.
  • A small administration fee applies; in certain cases, this fee may be equal to the original advance payment amount.
  • No refund will be provided for no-shows, early vehicle returns, or voluntary downgrades of the reserved vehicle.
  • For cancelled reservations where the advance payment is less than €20.00, no refund will be issued.

22.Cancellation Charges

  • More than 28 days' notice: 25% of your deposit.
  • Between 8 and 28 days' notice: 50% of your deposit.
  • 7 days' notice or less: 100% of your deposit.

23.Breach of Rental Agreement

  • In the event of a breach of the rental agreement, a contractual penalty will apply. The minimum applicable penalty is €500.00, without prejudice to any additional costs or damages that may arise.

24.Driving Behaviour & Vehicle Misuse

  • Damage resulting from any of the following is not covered by any insurance and is charged to the renter:
  • Reckless driving.
  • Racing.
  • Driving under influence.
  • Misuse of clutch/gearbox.
  • Ignoring warning lights.
  • Improper vehicle use.

25.Rates & Conditions

  • Rates and conditions are subject to change without notice.

Rates and conditions are subject to change without notice. For the latest figures and availability, please confirm at the time of booking.